With a wide breadth of life experience, Anthony has skills in the following areas.
Military (1988-1992): Martial Arts. Firearms. Vehicle Maintenance. Maintenance Management.
Police & Security (1993-1998): Conflict resolution. Incident Documentation.
Help Desk (1998-Present): Troubleshooting. Technical Documentation. Windows 2000. Windows XP. Windows 7. Windows 8. Microsoft Office. Google Apps.
Systems Administration (2002-Present): Windows 2000. Windows Server 2003. CentOS. RedHat Linux. Microsoft Exchange. SMTP. TCP/IP. Cisco Firewalls. Routers. Wireless Networking.
Project Management (2009-Present): Project Planning. Resource Management. Scheduling. Budgeting. Logistics.
SCUBA: (2010-Present): Dive Physics. Dive Physiology. Underwater Navigation. Search and Recovery. Dive planning. CPR. First Aid. Oxygen Provider. In-water rescue. Diver training.
Project Architect on Enterprise Operations Team.
Project Portfolio Manager on Managed Workplace Services Team.
Service Delivery Manager on Technology Deployment team.
Teach and certify students in recreational scuba diving according to PADI standards.
Project Management consultant outsourced to clients.
Responsible for management of software development company's network infrastructure.
A Major U.S. retailer had not experienced any significant security breaches, yet they realized that their outdated credit card kiosks put them at greater risk. New kiosks would help them avoid those risks, but also enable them to accept EMV-chip enabled cards and, in the future, newer payment technologies that had been introduced into the market (e.g., Google Pay).
Challenges
It was important to the client to minimize store downtime and to complete the project before the holiday shopping season, when they undergo a technology freeze. Additionally, the equipment vendor was unable to keep pace with the deployment, requiring numerous schedule changes and communication with the technicians, the sites and the clients project team.
Solution
Anthony joined the $1.3 Million project early in execution and worked to improve the processes crucial to project success including how stores were scheduled, how on-site technicians were trained and provided much needed leadership to the project team.
Results
The team successfully completed the installation of over 19,000 kiosks at 1,100 sites prior to the beginning of the holiday season and the client's technology freeze. During this 26-week period, they deployed 589 unique on-site technicians, averaging a 97.3 percent on-time arrival, exceeding the required 94 percent target set by the client.
Added Value
Following deployment, the client reengaged the project team to swap out kiosks at 50 stores that were completed as part of their internal pilot because the original hardware was missing a key piece of technology. They also provided telephone support during the installation of longer cables at some stores that were upgraded before the longer cables were available.
An energy company with a fleet of crude oil gathering trucks had developed new software for dispatching and recording the loads they gathered. Additionally, the laptops and printers in the trucks needed to be replaced and the drivers needed training on Windows 7 and the new software. Every hour that the trucks were idle the business estimated that it cost them $600 therefore maintaining a tight schedule was critical to the customers success criteria.
Challenges
It was expected that most of the drivers would have a lot of questions about the new software and would require one-on-one training to ensure the proper comfort level. The geographical area that this fleet covered included many rural areas causing one part of the Windows 7 upgrade that had to be completed over the cellular network to run very slowly in some areas and there was increased risk of maintaining the schedule with unexpected breakdowns and other factors. Finally, the software SME and expected trainer was not able to meet the deployment techs early in the project and train the trainers as planned.
Solution
Anthony was assigned the project shortly after software development was completed and tasked with working with hiring deployment techs, working with the business to develop a schedule that would minimize downtime and closely track the completion rate and account for all assets.
Result
Drivers were scheduled to meet the deployment team at truck stops and restaurants, allowing for a break while the new laptops and printers were installed. Drivers then returned to their trucks, trained on the software and provided detailed instructions for their most common tasks. Anthony and the assisting PM arranged their schedules to be at deployment sites or dispatch centers during most of the deployments, giving the business instant access to IT resources for any questions. The project was completed ahead of schedule and within the $385,000 budget.
Added Value
Following deployment, some performance issues were discovered with the software. Due to Anthony’s relationships with the business, he was tasked with resolving the issues and became the single point of contact for the users. While on site working with the users to observe their issues, he was able to identify other areas where IT could assist with streamlining processes.